TERMS & CONDITIONS GRÜNSEE MOUNTAIN LODGE
A reservation is only definite once confirmed in writing.
We require your credit card information as a guarantee for your reservation. Your credit card will not be charged, if you have adhered to the cancellation policy.
All rates include service and VAT. The local city tax is not included. If not stated otherwise, half-board (breakfast and 3-course set dinner, excluding drinks) are included in the rate.
Your room is ready for you from 15:00 on the day of your arrival. We kindly ask that you vacate your room by 11:00 on the day of your departure.
Cancellation Policy
Cancellations need to be made in writing by e-mail, letter or fax. The booking conditions featured in the booking confirmation apply. Bookings made on a non-refundable rate cannot be cancelled free of charge. We recommend you take out travel insurance to protect you from any unexpected costs.
If no other terms are agreed:
Cancellation during winter season
From 14 days before arrival 100% of the stay will be charged
Cancellation during summer season
From 3 days before arrival 100% of the stay will be charged
Pets
Small pets are allowed in the hotel’s double rooms for CHF 25 per night (excluding food). We provide a dog blanket / dog basket and 2 bowls for dogs. Please note that pets (such as dogs) are not permitted in our indoor restaurant. Bringing a small pet must be reported to the hotel in advance (breed and weight). The dog’s owner is liable for any damages.
Maximum occupancy
For any reservation with multiple guests, please contact us directly at +41 27 966 67 67 or gruensee@zhg.swiss
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Minimum stay
Please contact us by phone +41 27 966 67 67 or e-mail gruensee@zhg.swiss, if you cannot find a room online during your requested period.
Terms and conditions of special offers
Discounts and additional benefits cannot be combined.